Tell us how we can help you.

Where is my order?

Our orders ship within 24 hours (weekday) of when they are placed. You can view the status of your order in the My Orders section of your account page. Tracking information will be emailed to you once your order has shipped.

Is your question more specific? Please refer to our Shipping & Handling Page or contact us at orders@highvibe.com.

What is your return policy?

Certain merchandise, such as perishable items, cosmetics, intimate and personal care items, digital downloads, gift cards, or final sale items are not eligible for return.
Should you experience any challenges with your purchase, however, please notify us within 7 days of receiving your order by email orders@highvibe.com or phone 888-554-6645.

How much does shipping cost?

All orders over $59 ship for free! Orders below $59 will ship for varying rates. US Continental is a flat rate of $7.50. For orders to Alaska, Hawaii, Puerto Rico, Canada and the rest of the world, the shipping cost can be estimated on the shopping cart page by entering your zip code.

High Vibe reserves the right to change its shipping policies at any time.

What locations do you ship to?

How does the Annual Loyalty Love Membership and Free 30 Day Trial work?

The Membership
Join The High Vibe “Loyalty Love” subscription service as an Annual member at only $59! You will get your very own 15% off coupon code that you can use on every order that you place, as long as your are subscribed!

The Free 30 Day Trial
We’re so in love with the value of the annual membership, that we offer new shoppers to try the Loyalty Love Program for free for the first 30 days. This will help you see how valuable it is to become an annual paid member at just $59 for a full year.

I am having trouble placing an order or checking out.

We’re so sorry to hear that! Please call our “we want to make you happy line” at 888-554-6645 or contact us at orders@highvibe.com.

 

I have a different question.

Please contact us at orders@highvibe.com or call us at 888-554-6645.